Any business, operating in any vertical, can only grow their top line in one of two ways, and there will never be a third way. You can either generate new customers or sell more to the customers you already have. Without a solid strategy to generate new customers you’re setting yourself up for failure.Read More

The ultimate goal of every contact center business is to expand its customer base and boost per-customer spending. While many traditional efforts have indeed produced some solid ROI and boosted lifetime value of new leads, the use of the best initial data sources, combined with direct one on one training and high-level analytics, have proven...Read More