Most businesses that utilize contact centers do so for two basic reasons: customer service or customer acquisition. For those businesses using a contact center for customer service, an offshore or near-shore call center, while not optimal, may be sufficient.Read More

It’s a simple fact. Adult learners enroll in career colleges, vocational schools, trade schools, tech academies and bootcamps for one reason: they want to either further their current careers or begin new ones. For decades now, career schools have provided adult learners with this exact pathway. However, times are changing, and so are the students....Read More

The number of students enrolling at traditional four-year colleges and universities have been in decline for over a decade. From the spring semester of 2011 to the spring semester of this year, there has been a reduction of over 3.3 million students in the college/university system. This represents an astonishing 17% drop in enrollment.[1] More...Read More

College enrollment offices across the country are experiencing a calamitous trend. New and returning student enrollment numbers are bad. And they’re probably going to get even worse. Chances are your institution is feeling the pain, whether you are a traditional school or online for-profit institution.Read More