There is a quiet crisis happening inside marketing budgets across the country, and it does not show up on any campaign report. Businesses are buying marketing technology they are not using. And the scale of the waste is significant. According to the CMO Survey, only 56.4% of purchased martech tools are actually being used. [1]...Read More

The way businesses handle inbound calls is changing rapidly — and the options available today look very different from what they did even three years ago. For decades, the choice was relatively simple: hire in-house staff, or outsource to a call center. Today, a third option has entered the conversation in a serious way: AI-assisted...Read More

Marketing organizations are pouring money into artificial intelligence. But spending on AI and being ready to use AI are two very different things — and the gap between them is costing businesses real money. Here is the number that tells the story: CMOs now allocate 15.3% of their marketing budgets to AI, but only about...Read More

The expectations placed on marketing teams keep climbing. The budgets, largely, do not. That is the central tension revealed in Gartner’s 2025 CMO Spend Survey — and it is a tension that marketing leaders across industries are navigating right now. Marketing budgets remain effectively flat at 7.7% of company revenue in 2025, unchanged from the...Read More