There is a form of marketing that costs almost nothing to produce, converts at rates that paid advertising rarely matches, and becomes more valuable the more of it you accumulate. Most businesses are not investing in it nearly enough. User-generated content — reviews, testimonials, photos, videos, and social posts created by real customers — is...Read More

Here is a question worth sitting with: when was the last time you invested as much in your online reputation as you did in your paid advertising? For most businesses, the answer is never. Ads get budget, strategy, and dedicated team time. Reviews get occasional attention when something goes wrong. But the data on how...Read More