Can I speak with your supervisor? This may be one of the most often asked questions a call center representative will hear. But this question may hardly ever be asked of an Edu-focused, US-based contact center agent…
And Here’s Why
| Call Centers | US-Based Edu Lead Gen Contact Centers |
| Primarily contact leads by telephone only | Contact qualified leads by phone, email, SMS text, chat, video |
| Perform a “volume” function | Perform a “quality” function |
| Reps have a cold response and attitude | Agents have a warm, upbeat and helpful attitude |
| Volume centric | Data and quality centric |
| Leads generated are often very low quality | Leads generated are often very high quality |
| Reps speak to callers looking for a quick fix | Agents speak with adults looking for educational opportunities |
| Reps can be pushy | Agents offer solutions |
| Reps are often poorly trained | Agents are highly trained and focused |
| Reps may often cold call for leads | Agents offer immediate opportunities to already opted in and qualified leads |
| Reps are transactional in nature | Agents are nurturing in nature |
| Clients are broad-based | Clients are educational institutions only |
| Can be based anywhere in the world | Are US-based |
Conversion Media Group is a national leader in higher education enrollment initiatives. We own and operate US-based Contact Centers, and have among the best trained, most positive thinking agents in the industry… and we’re incredibly proud of them!